REI Co-Op is a well-known retail chain that specializes in outdoor gear, apparel, and footwear for a broad range of fitness and outdoor activities. The brand is committed to providing top quality products and exceptional customer service to outdoor enthusiasts. With its extensive product range and specialty offerings, the brand caters to hikers, bikers, campers, and fitness enthusiasts, to name a few. The store's flagship location in Flagstaff, AZ welcomes customers with a vast selection of outdoor gear and an engaging team of employees always eager to help. From in-store shopping to kerbside pickup and online ordering, REI Co-Op is well known for the convenience and flexibility it offers to its customers. With its commitment to quality, customer service, and innovation, REI Co-Op remains a favorite among outdoor enthusiasts worldwide.
Amenities and More
- Kerbside pickup
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
- In-store shopping
- In-store pick-up
- Quick visit
Reviews
Nice big store, the staff members are very friendly and helpful. The store has a wide range of outdoor products and brands to choose from. While the store has a lot to offer, you don’t feel like you’re stepping on toes when perusing. Will definitely come back!
Purchased an Osprey Daylight Plus Backpack about 2 years ago. The bag had wear and tear from travel up and down the east coast and across the US. Osprey offered a lifetime warranty on the product and REI shipped it out. They could not repair the bag and so the completely replaced it for a new one free of charge. The review and shipping took about a week and was here within a few days of reaching the Osprey warehouse. Today I go pick up my new bag. Great service on REI's part and great warranty on Osprey. Very happy with my purchase and these companies. Thank you. From a Happy Camper.
Small co-op, has bike shop, climbing gear, bikes, camping gear, apparel, and shoes. Great customer service and clean store.
Few workers here are extremely rude and just outright disrespectful, I will be literally voice recording my interactions here as the CEO needs to be aware of how horrible this is -specifically at this location. A note to management- please get rid of these people and hire some nice nau kids that actually need/want work. Your current customer service/cashiers need to be trained manners and respect. Speechless for how horrible these people are…
Good store well presented, organized and kept up.
Friendly knowledgeable staff.
Not the biggest, but decent selection in most categories.
They do not hold up to their word of return for any reason. I have membership and they said after 6 months I wore them too much. They woukd not exchange age shoes. Don't buy their membership, it doesn't work.
Today I went to REI in Flagstaff to look for a specific bandana I had seen online. I finally asked one of the sales representatives, Cody, and he looked it up and found they only had 1 left in the store. Cody looked all over the store and found it for me! That's great customer service!
This review is for employee Brandon. He was inconsiderate, short and unsympathetic to a faulty part on a camp stove. he would not work with me to find a solution to the problem. Absolutely does not live up to the customer service standards of other REI employees I have had the pleasure of interacting with.
Location
323 S Windsor Ln, Flagstaff, AZ 86001, United States
Hours
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Monday
09:00 AM - 08:00 PM
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Tuesday
09:00 AM - 08:00 PM
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Wednesday
09:00 AM - 08:00 PM
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Thursday
09:00 AM - 08:00 PM
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Friday
09:00 AM - 08:00 PM
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Saturday
09:00 AM - 08:00 PM
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Sunday
10:00 AM - 06:00 PM
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